Ermi Mendoza-Isais
Designer / Leader / Mentor
Ermi Mendoza-Isais
Designer / Leader / Mentor
Open to work
Hello! I'm
Ermi
a
designer
&
leader
driving real impact with AI
2000 – Present
I bring AI-driven designs to life and lead teams through ambiguity — enabling faster decisions to solve the right customer problems.
Ermi Mendoza-Isais
Designer / Leader / Mentor
Open to work
Hello! I'm
Ermi
a
designer
&
leader
driving real impact with AI
2000 – Present
I bring AI-driven designs to life and lead teams through ambiguity — enabling faster decisions to solve the right customer problems.
8+ /
yrs product design
3 /
yrs design manager
15+ /
products shipped
16 /
talks
100s /
mentored
8+ /
yrs product design
3 /
yrs design manager
15+ /
products shipped
16 /
talks
100s /
mentored
{01} — Prototype lab
Explore my interactive prototypes
Explore my interactive prototypes
A growing collection of Figma Make experiments, built to test flows, interaction ideas, and product concepts. More to come soon …
A growing collection of Figma Make experiments, built to test flows, interaction ideas, and product concepts. More to come soon …
{02} — Recent work
I navigate complex problems to find creative solutions
{
UX/UI redesign, accessibility, Design System, multi-theme branding
}
Rideshare App
UX/UI redesign for a rideshare app for travellers
{
UX research, UI design, cross-functional collaboration with product, tech, legal, and compliance
}
Application Redesign
UI redesign to onboard new customers
{03} — Tools & Skills
My design toolkit
{03} — Tools & Skills
My design toolkit
{03} — Tools & Skills
My design toolkit
Figma / Figma Make
AI prototype POCs to accelerate & validate decisions
90
%
Figma / Figma Make
AI prototype POCs to accelerate & validate decisions
90
%
Claude
Ideate research & content with human judgement
80
%
Claude
Ideate research & content with human judgement
80
%
Rovo / Confluence
Convert technical requirements > user perspective
80
%
Rovo / Confluence
Convert technical requirements > user perspective
80
%
JIRA
Define, plan, track projects & automate tasks
60
%
JIRA
Define, plan, track projects & automate tasks
60
%
Loom
Increase productivity > meeting insights & actions
60
%
Loom
Increase productivity > meeting insights & actions
60
%
Lucid / AI
Summarise workshops, convert to Confuence
50
%
Lucid / AI
Summarise workshops, convert to Confuence
50
%
AI design
Design systems
Dashboards
Mobile apps
Branding
AI design
Design systems
Dashboards
Mobile apps
Branding
{04} — Experience
Design journey
Mar 2025-Present
Senior Product Designer • Nuix
Drove AI-first prototyping with stakeholders to validate and de-risk POCs
Reduced time-to-validation by 50%
Mar 2025-Present
Senior Product Designer • Nuix
Drove AI-first prototyping with stakeholders to validate and de-risk POCs
Reduced time-to-validation by 50%
Mar 2025-Present
Senior Product Designer • Nuix
Drove AI-first prototyping with stakeholders to validate and de-risk POCs
Reduced time-to-validation by 50%
Nov 2022-Jan 2025
Design Lead • FLEET
Led end-to-end UX/UI for a B2B in-vehicle SaaS platform, lifting passenger UX by 18%
Built a scalable design system with accessibility improvements
Nov 2022-Jan 2025
Design Lead • FLEET
Led end-to-end UX/UI for a B2B in-vehicle SaaS platform, lifting passenger UX by 18%
Built a scalable design system with accessibility improvements
Nov 2022-Jan 2025
Design Lead • FLEET
Led end-to-end UX/UI for a B2B in-vehicle SaaS platform, lifting passenger UX by 18%
Built a scalable design system with accessibility improvements
Jul-Oct 2022
Senior Product Designer • Shift
Reduced friction points in onboarding from 30% down to 20%
Microcopy improvements reduced payment errors, reduced customer calls by 12%
Jul-Oct 2022
Senior Product Designer • Shift
Reduced friction points in onboarding from 30% down to 20%
Microcopy improvements reduced payment errors, reduced customer calls by 12%
Jul-Oct 2022
Senior Product Designer • Shift
Reduced friction points in onboarding from 30% down to 20%
Microcopy improvements reduced payment errors, reduced customer calls by 12%
Jan-Jun 2022
Product Design Lead
Improved micro-interactions in onboarding, lifted usability by 10%
Championed Apple Pay Guidelines with marketing for co-branded app integration
Jan-Jun 2022
Product Design Lead
Improved micro-interactions in onboarding, lifted usability by 10%
Championed Apple Pay Guidelines with marketing for co-branded app integration
Jan-Jun 2022
Product Design Lead
Improved micro-interactions in onboarding, lifted usability by 10%
Championed Apple Pay Guidelines with marketing for co-branded app integration
Jan-Dec 2021
UX Design Lead • CMC Markets
Redesigned customer onboarding, reducing drop-off by 25%
Balanced regulations and user needs to meet business and customer risk goals
Jan-Dec 2021
UX Design Lead • CMC Markets
Redesigned customer onboarding, reducing drop-off by 25%
Balanced regulations and user needs to meet business and customer risk goals
Jan-Dec 2021
UX Design Lead • CMC Markets
Redesigned customer onboarding, reducing drop-off by 25%
Balanced regulations and user needs to meet business and customer risk goals
Mar 2019-Sep 2020
Senior UX/UI Designer • DIVVY
Launched a new transport brand and shipped a B2C/B2B parking booking platform in 3 months
Built 'Q-Tracker' in 8 weeks during COVID-19 - a booking platform for Woolworths
Mar 2019-Sep 2020
Senior UX/UI Designer • DIVVY
Launched a new transport brand and shipped a B2C/B2B parking booking platform in 3 months
Built 'Q-Tracker' in 8 weeks during COVID-19 - a booking platform for Woolworths
Mar 2019-Sep 2020
Senior UX/UI Designer • DIVVY
Launched a new transport brand and shipped a B2C/B2B parking booking platform in 3 months
Built 'Q-Tracker' in 8 weeks during COVID-19 - a booking platform for Woolworths
Mar 2017-Feb 2019
UX Designer • Humm (previously Flexigroup)
Co-led UX/UI design for the Skye Mastercard launch
Ran usability testing for Skye App, delivered product-improving recommendations
Mar 2017-Feb 2019
UX Designer • Humm (previously Flexigroup)
Co-led UX/UI design for the Skye Mastercard launch
Ran usability testing for Skye App, delivered product-improving recommendations
Mar 2017-Feb 2019
UX Designer • Humm (previously Flexigroup)
Co-led UX/UI design for the Skye Mastercard launch
Ran usability testing for Skye App, delivered product-improving recommendations
25+
years design experience
25+
years design experience
15+
products launched
15+
products launched
130+
designers mentored
130+
designers mentored
{05} — Testimonials
What my peers say
Whether Ermi was developing AI-powered concepts or creating aspirational experiences for external customers, she consistently found ways to push ideas forward while keeping the user at the centre.
Quyen Thoi
Head of Product – Data Sourcing
I had the absolute pleasure of building several products with Ermi at DIVVY and it is rare that you come across standout talent like her. She has a natural gift for user experience design and the needs of the end-user.
Anton Mills
Chief Technology Officer
Ermi is an exceptional designer, leader and teammate. She goes above and beyond in everything she does – her work is always of impeccable quality. Ermi has an incredible work ethic and can always be counted on to deliver.
Caitlin Englot
Head of Growth
It's a rare skill to be so creative AND structured but Ermi treads those paths well. Which makes her an amazing asset to any business whether she is part of a team or helping build one.
Simon Lester
Head of Product Design
This was one of the best mentor sessions I’ve ever had! Ermi boosted my motivation and provided invaluable insights about the industry. If you're trying to break into UX design, I highly recommend Ermi. She'll guide you in the right direction.
Carolina Jaramillo
Art Director
Whether Ermi was developing AI-powered concepts or creating aspirational experiences for external customers, she consistently found ways to push ideas forward while keeping the user at the centre.
Quyen Thoi
Head of Product – Data Sourcing
I had the absolute pleasure of building several products with Ermi at DIVVY and it is rare that you come across standout talent like her. She has a natural gift for user experience design and the needs of the end-user.
Anton Mills
Chief Technology Officer
Ermi is an exceptional designer, leader and teammate. She goes above and beyond in everything she does – her work is always of impeccable quality. Ermi has an incredible work ethic and can always be counted on to deliver.
Caitlin Englot
Head of Growth
It's a rare skill to be so creative AND structured but Ermi treads those paths well. Which makes her an amazing asset to any business whether she is part of a team or helping build one.
Simon Lester
Head of Product Design
This was one of the best mentor sessions I’ve ever had! Ermi boosted my motivation and provided invaluable insights about the industry. If you're trying to break into UX design, I highly recommend Ermi. She'll guide you in the right direction.
Carolina Jaramillo
Art Director
Whether Ermi was developing AI-powered concepts or creating aspirational experiences for external customers, she consistently found ways to push ideas forward while keeping the user at the centre.
Quyen Thoi
Head of Product – Data Sourcing
I had the absolute pleasure of building several products with Ermi at DIVVY and it is rare that you come across standout talent like her. She has a natural gift for user experience design and the needs of the end-user.
Anton Mills
Chief Technology Officer
Ermi is an exceptional designer, leader and teammate. She goes above and beyond in everything she does – her work is always of impeccable quality. Ermi has an incredible work ethic and can always be counted on to deliver.
Caitlin Englot
Head of Growth
It's a rare skill to be so creative AND structured but Ermi treads those paths well. Which makes her an amazing asset to any business whether she is part of a team or helping build one.
Simon Lester
Head of Product Design
This was one of the best mentor sessions I’ve ever had! Ermi boosted my motivation and provided invaluable insights about the industry. If you're trying to break into UX design, I highly recommend Ermi. She'll guide you in the right direction.
Carolina Jaramillo
Art Director
{06} — FAQ
What recruiters often ask
What recruiters often ask
01/
What's your experience in AI design?
Here are a few examples: I use Copilot to triage priority emails, flag blockers for product and engineering, and turn Loom summaries into tagged Confluence pages via Rovo, sharing this workflow at standups to lift team-wide productivity. I build POCs in Figma Make to test and validate ideas with senior stakeholders before engineering starts, cutting cost and effort while co-defining the right problems early. And for under-resourced squads, I use Copilot to summarise tech showcases and surface engineer questions, then generate QA checklists with Rovo and Claude to catch usability, UI, and flow issues during testing.
02/
Describe how you work end-to-end
I partner with PMs to co-define scope and vision, running discovery research and synthesising analytics and customer data into UX recommendations aligned with business and user goals. I'm hands-on in UI design and design systems, building AI-powered POCs in Figma Make to test concepts and gather stakeholder feedback early. I work closely with engineers through handover and run QA to ensure builds match design specs, then track post-launch insights and customer feedback to regroup with product and engineering on prioritising the next iteration.
03/
Are you still hands-on in product design?
Yes. If I'm working at a startup, I'll wear multiple hats, including being hands-on in product design, research and testing. If I'm leading a small design team, then I'm usually 50% hands-on with the rest of my time spent liaising with product and tech leads, defining roadmaps, prioritising features, sprint planning, backlog grooming, leading design showcases and stakeholder walkthroughs.
04/
Do you have experience with design systems?
Yes. I often work with Material 3 Design Kits, apply their principles, then reuse and repurpose them to create multi-theme design systems. I have experience in creating UI kits and component libraries from scratch and work closely with front end developers defining variables, tokens and leading handovers for final UI implementation and front end build.
05/
Do you have experience mentoring designers and leading design teams?
Yes. In previous roles, I led small design teams of 1-5 designers which was a blend of in-house UX/UI designers, digital designers, contractors and remote visual designers in Manila. My role included hiring, conducting performance and annual reviews, liaising with department heads, helping to upskill designers and sourcing contractors to cover design overflow. In other roles when I mentored junior designers who didn't officially report to me, my role was to mentor, provide design direction, review their work, identify areas for improvement and help them upskill on the job.
06 /
When are you available for a chat?
I'm available weekdays from 9am to 4pm AEST for a phone chat. You can also message me on LinkedIn or email to arrange a time: contact@ermiisais.com
01/
What's your experience in AI design?
Here are a few examples: I use Copilot to triage priority emails, flag blockers for product and engineering, and turn Loom summaries into tagged Confluence pages via Rovo, sharing this workflow at standups to lift team-wide productivity. I build POCs in Figma Make to test and validate ideas with senior stakeholders before engineering starts, cutting cost and effort while co-defining the right problems early. And for under-resourced squads, I use Copilot to summarise tech showcases and surface engineer questions, then generate QA checklists with Rovo and Claude to catch usability, UI, and flow issues during testing.
02/
Describe how you work end-to-end
I partner with PMs to co-define scope and vision, running discovery research and synthesising analytics and customer data into UX recommendations aligned with business and user goals. I'm hands-on in UI design and design systems, building AI-powered POCs in Figma Make to test concepts and gather stakeholder feedback early. I work closely with engineers through handover and run QA to ensure builds match design specs, then track post-launch insights and customer feedback to regroup with product and engineering on prioritising the next iteration.
03/
Are you still hands-on in product design?
Yes. If I'm working at a startup, I'll wear multiple hats, including being hands-on in product design, research and testing. If I'm leading a small design team, then I'm usually 50% hands-on with the rest of my time spent liaising with product and tech leads, defining roadmaps, prioritising features, sprint planning, backlog grooming, leading design showcases and stakeholder walkthroughs.
04/
Do you have experience with design systems?
Yes. I often work with Material 3 Design Kits, apply their principles, then reuse and repurpose them to create multi-theme design systems. I have experience in creating UI kits and component libraries from scratch and work closely with front end developers defining variables, tokens and leading handovers for final UI implementation and front end build.
05/
Do you have experience mentoring designers and leading design teams?
Yes. In previous roles, I led small design teams of 1-5 designers which was a blend of in-house UX/UI designers, digital designers, contractors and remote visual designers in Manila. My role included hiring, conducting performance and annual reviews, liaising with department heads, helping to upskill designers and sourcing contractors to cover design overflow. In other roles when I mentored junior designers who didn't officially report to me, my role was to mentor, provide design direction, review their work, identify areas for improvement and help them upskill on the job.
06 /
When are you available for a chat?
I'm available weekdays from 9am to 4pm AEST for a phone chat. You can also message me on LinkedIn or email to arrange a time: contact@ermiisais.com
